Hybrid Work Support in the Provence-Alpes-Côte d’Azur
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The Importance of Active Listening

Your listening skills have a major impact on the effectiveness of your teleworking and the quality of your virtual relationships with others.

We listen to get information, to understand, to learn, influence, persuade and negotiate.

A few tips for active listening:

  • Pay Attention

Give the speaker your full attention, and acknowledge the message.

  • Look at the speaker directly through the camera.
  • Put aside distracting thoughts.
  • Avoid being distracted by environmental factors
  • Show that you are listening

Use your own body language and gestures to show that you are present !

  • Nod occasionally.
  • Smile and use other facial expressions.
  • Make sure that your posture is open and interested.
  • Provide feedback

Our personal filters, assumptions, judgments, and beliefs can distort what we hear.

  • Ask questions to clarify certain points.
  • Summarize the speaker’s comments .
  • Defer Judgement

Allow the speaker to finish each point before asking questions and don’t  interrupt with counter arguments.

  • Respond appropriately

Active listening is designed to encourage respect and understanding.

  • Be open and honest in your response.
  • Assert your opinions respectfully.
  • Treat the other person in a way that you think she would want to be treated.